Maruti Suzuki India Limited (MSIL) announced it will contribute Rs 2 Crore to the Prime Minister’s National Relief Fund. The contribution is to strengthen the relief and rebuilding efforts of the Government for victims of the recent floods in Tamil Nadu.

Alongside, MSIL has taken several customer care initiatives for vehicles impacted by the floods.

Around 6500 flood impacted Maruti Suzuki vehicles have reported to Maruti Suzuki dealer workshops, in the past weeks. Of this around 1000 vehicles have been repaired and put back on road, till date.

To cater to this increased workload, the Company has temporarily transferred around 200 expert technicians from its national service network to Chennai to speed-up repair and restoration of the damaged vehicles. These technicians will join hands with the 500 technicians currently working in the Maruti Suzuki network workshops in the State.

The Company has pressed into service 31 Maruti Mobile Vans to supplement the workshops.

Maruti Suzuki has rushed spare parts to Tamil Nadu, and has made special arrangements with the insurance companies to speed up survey and approval process.

To support customers in this time of hardship, for the flood affected vehicles repaired under insurance, 50% of the depreciation amount will be borne by Maruti Suzuki. Normally, the total depreciation amount is payable by the customer. Additionally the Company is offering 50% waiver on cleaning and polishing charges.

The Company and its dealers have created special helplines and dedicated cells to assist customers to tow vehicles to the workshops. To cater to the increased vehicle load, the dealers have created additional parking yards for the flood affected vehicles.